AC K9 Training – Refund Policy

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Effective Date: January 17, 2026

At AC K9 Training, we strive to provide high-quality, personalized dog training services. Due to the nature of our programs, including Board & Train, Private Lessons, and Consultations, the following refund policies apply:

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1. Board & Train Programs

• Cancellations 1 Month or More Before Start Date: Full refund of deposit or payment, minus any non-refundable fees if applicable.

• Cancellations Within 1 Month of Start Date: Deposits or fees may be forfeited. Exceptions may be made at AC K9 Training’s discretion in cases of emergencies or unforeseen circumstances.

• Program in Progress: Once a Board & Train program has started, no refunds will be issued.

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2. Private Lessons

• 24-Hour Notice: Clients may reschedule or cancel with at least 24 hours’ notice without penalty.

• Late Cancellations / No-Shows: Sessions cancelled or missed without 24-hour notice may be forfeited and are non-refundable.

• Packages: Prepaid lesson packages (4 or 8 lessons) are non-refundable, but unused lessons can be rescheduled to accommodate your schedule. Lessons never expire.

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3. Consultations

• Consultation Fee: $100.

• If you book a Board & Train program after a consultation, the $100 fee is applied toward your chosen program.

• Consultation fees are non-refundable if you choose not to enroll in a program or cancel without prior notice.

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4. Refund Exceptions

• Refunds may be considered in extraordinary circumstances at AC K9 Training’s discretion.

• Any refund requests must be submitted in writing via email to ACK9TrainingLLC@gmail.com

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5. Payment Disputes

• AC K9 Training reserves the right to deny refunds if a payment dispute is filed without prior communication or attempt to resolve the matter directly.

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6. Agreement

By booking any AC K9 Training service, you acknowledge and agree to this Refund Policy.